Business IT Support & Solution Services
Have a small business that needs IT expertise, but not full-time? Caspicom is your perfect solution. Our as-needed professional services include software and hardware installations and upgrades (including integration), troubleshooting, and ongoing PC maintenance.
Along with a well-designed, supported, and effective IT infrastructure, you will enjoy the peace of mind that comes from knowing your environment is in good hands.
Our mission is to develop long and successful relationships by providing high-quality customer service and up-to-date technical knowledge.
Our Maintenance Options include
Whether you need help with small issue, or a large installation – even a PC emergency on the weekend, Caspicom can help. We offer as-needed computer technical support, including after-hours support, for the same (very reasonable) hourly rate. No matter when you request our expertise, there are NO ADDITIONAL FEES or hidden charges – even after-hours or on weekends. There is also no contract to sign. We respond, solve your problem, and present you with a simple bill calculated at our hourly rate.
Monthly Maintenance Plan
This plan includes preventative maintenance visits to monitor, maintain, and repair hardware and software issues. If your Company needs a little periodic work done Monthly Maintenance Plan will be your best choice. You pay a set monthly fee in return for agreed number of hours of monthly service to be used at your discretion.
• A minimum of 3 month service agreement
• A minimum of 5 hrs. of service per month
• Overtime is deducted at a regular Break/Fix rate
• Payments are expected at the beginning of each month.
Prepaid Block of Hours Plan
Our Prepaid Plans are the most economical option if you want more regular or ongoing computer assistance – or if you just want to save money on your next computer emergency. By pre-purchasing set blocks of service hours, you receive a discount on our regular rate and full access to our support services.
Blocks of Hours are available in increments of 10, 20, 30 or 40 hours. This plan gives companies the flexibility of utilizing their hours at any time throughout the entire year. Blocks of Hours is a great option for companies that don’t consistently need computer tech support each month. However, they would like to secure the discounted hourly rates for emergency situations that sometimes can take up to several hours to repair.